3-Year Limited Warranty

We stand behind our quality—so you can rest easy. If you notice anything out of the ordinary, email us at info@openairpillow.com or text us at (833) 353‑0202, and we’ll work with you to find a solution.

Warranty Coverage & Eligibility

OpenAir Pillow proudly offers a 3-Year Limited Warranty on all products—including our pillows, pillowcases, and bedding accessories. This Warranty reflects our commitment to premium quality and customer satisfaction.

To be eligible for coverage:

• You must be the original purchaser and current owner of the product
• You must be the original purchaser and current owner of the product
• The item must have been purchased directly from our website
• It must have been used exclusively for non-commercial, household purposes
• A proof of purchase (receipt or order confirmation) may be required

What’s Covered

This Warranty covers defects in materials and craftsmanship under normal household use, including:

• Foam pillows: splitting, cracking, or structural breakdown of foam
• Pillow covers and accessories: stitching failures, fabric tears, or manufacturing defects

What Happens If There’s an Issue

If your product is found to be defective, we will either repair or replace the item—or its components—at our discretion.
Replacement items may differ in style, color, or model based on availability. Repairs or replacements do not extend the original 3-year warranty period.

What’s Not Covered

This Warranty does not cover:

• Normal wear and tear (e.g., softening, compression, pilling, or fading)
• Damage from misuse, abuse, or commercial use
• Stains, burns, or moisture damage
• Changes in personal comfort preferences
• Damage from improper care, storage, or unauthorized modifications

For guidance on proper use and care, contact us at info@openairpillow.com.